Predictive Dialing Simulator 3.0
Simulation parameters
Number of customers:
Number of agents:
PD ratio:
%
Automatic
Answered calls - expected percent:
%
duration from:
to:
seconds
Busy or rejected calls - percent:
%
duration from:
to:
seconds
Not answered calls:
duration (system set):
seconds
IVR intro script drop rate:
%
script duration:
seconds
IVR queue:
average duration:
seconds
IVR agent announcement drop rate:
%
script duration:
seconds
Call transfer time:
duration from:
to:
seconds
Agent talk time - long calls expected:
%
duration from:
to:
seconds
Agent talk time - short calls:
duration from:
to:
seconds
Agent wrap-up time:
duration from:
to:
seconds
Simulation results
PD scenario:
PD off
S0
S1
S3
Time to completion (seconds):
Calls answered (per hour):
Calls dropped because of PD (%):
Calls busy or not answered (%):
Agent utilization (%):
Version: 2015-Jan-30, Gregor Brečko